Get Started
BILLING TRANSPARENCY

Refund & Cancellation Policy

Understand subscription cancellation, refund eligibility and processing timelines.

Effective date: 23 October 2026 · Last updated: 23 October 2026

This draft reflects a 7-calendar-day refund request window for eligible first-time subscriptions. Review the terms with a qualified adviser and ensure the policy matches the checkout disclosures and applicable law before accepting payments.

1. Scope

This policy applies to paid subscriptions for MyGSTBill software operated by Ashutosh Dewangan (sole proprietor), Shop No. OG-1, Second Floor, Bajrang Complex, Telipara Road, Bilaspur, Chhattisgarh, India. For assistance contact support@mygstbill.online or +91 8839775589.

2. Cancellation

You may request cancellation of a subscription by emailing support@mygstbill.online from the registered account email, including your company name and subscription/payment reference. Cancellation stops future renewal only where a recurring renewal arrangement is enabled. Unless the checkout says otherwise, access remains available until the paid period expires, subject to these Terms.

3. Refund eligibility

For a first-time paid subscription, a customer may request a refund within 7 calendar days of the successful payment if the account has not materially used paid-only features and no refund is prohibited by law or payment-provider rules. We may ask for reasonable information to verify the transaction and usage. Renewal payments, partial billing periods, consumed services and promotional purchases are generally non-refundable, except where required by applicable law or where we charged in error, charged twice, or failed to provide the purchased service.

4. Duplicate or failed transactions

If your account was charged more than once for the same subscription, or the payment was successful but the plan was not activated, contact support with the payment reference. We will investigate and, where a refund is due, initiate it to the original payment method where supported.

5. How to request a refund

  1. Email support@mygstbill.online using the registered email address.
  2. Use the subject “MyGSTBill refund request”.
  3. Include company/workspace name, payment date, amount, transaction/order reference and reason. Never send card numbers, CVV, OTP or UPI PIN.
  4. We will acknowledge the request and may ask for clarifying details.

6. Review and processing timeline

We aim to review a complete request within 5 business days. If approved, we will initiate the refund within 5–7 business days after approval. The bank, card issuer, UPI app or payment provider may take additional time to show the credit. We will share a reference where available. These are service targets, not a guarantee of the bank's posting time.

7. Service interruption

If a material service outage prevents access to paid features for an extended period, contact support. We will review the circumstances and may provide an extension, service credit or refund where appropriate and legally required.

8. Changes

We may update this policy prospectively. The policy shown at the time of purchase will apply to that transaction, subject to applicable law.

9. Contact

Refund requests: support@mygstbill.online. Phone: +91 8839775589. Business address: Shop No. OG-1, Second Floor, Bajrang Complex, Telipara Road, Bilaspur, Chhattisgarh, India.